Formal application for membership in the Better Business Bureau (BBB) is by invitation only and is subject to approval or disapproval by the Bureau’s Board of Directors or the Executive Committee. Any applicant receiving a majority vote shall be elected to membership and shall upon payment of the membership dues, be a member of this corporation. To qualify and maintain membership in the BBB a member must:
Be in business in the bureau’s service area for not less than six months, or such longer period of time as necessary to evaluate an applicant’s record, unless: a). The principals previously operated a firm with a satisfactory record in this or another Bureau’s service area; or b). The firm is a branch of an existing member or company that has met these standards; or c). The company has signed a Pledge to Arbitrate agreement and/or an ADR Precommitment program [agreement] with the Bureau 1 and is not engaged in a type of business that historically generates unresolved complaints or patterns of complaints.
Sign a Membership Application and pay the appropriate dues and fees as set by the BBB.
Supply background information about the company, its principals or other information deemed essential to the Bureau’s responsibility to provide inquirers with factual reports that bear on the reliability of the business.
Fulfill all licensing and bonding requirements of applicable city, county, state and federal agencies and authorities, provide license numbers upon application for BBB membership and provide periodic updates on request of the Bureau.
Promptly respond to any and all complaints forwarded by the Bureau, and make good faith efforts to resolve all such complaints in accordance with generally accepted good business practices.
Be free from an unsatisfactory report at the BBB in whose service area the company is headquartered.
Comply with any decisions rendered through the Bureau arbitration programs in which the firm agrees to participate.
Cooperate with the Bureau in efforts to eliminate the underlying causes of patterns of customer complaints that the Bureau may call to the company’s attention.
Cooperate with the Bureau’s activities and efforts to promote voluntary self-regulation within the business’s industry.
Adhere to established Better Business Bureau standards of advertising and selling, and cooperate with the Bureau in matters relating thereto.
Be free from any governmental action concerning the marketplace and its customers that demonstrates a significant failure of the company to support the principles and purposes of the Better Business Bureau. A membership must be suspended by the BBB’s board when an action is filed if the allegations suggest such a failure.
Refrain from using the name or logo of the Better Business Bureau for commercial, sales, or advertising purposes in any manner not specifically authorized in writing by the BBB.
Support the principles and purposes of the Better Business Bureau and not engage in any activity that reflects unfavorably on the Bureau and its members.
SUSPENSION OR EXPULSION OF MEMBERS
There shall be a committee composed of the President and three members of the Board of Directors appointed by the Chairman of the Board. The committee shall be charged with the function of enforcing the principal set forth in the purpose clause of the Bureau’s articles of incorporation. The committee may suspend or expel any member of the Bureau in accordance with procedures, rules and regulations proclaimed by the Board of Directors. Appeal from any decision of the committee may be taken to the Board of Directors as provided in the rules and regulations established by it.
If the committee determines that further action is necessary to enforce among its members compliance with the purpose of the Bureau, or desires that further protection or enforcement of the Rights of its members is required to prevent or eliminate activity which is contrary to those purposes, it shall authorize the President to initiate and to cooperation in the prosecution of any and all criminal or civil actions to the extent allowed by law.