Formal application for membership in the Better Business Bureau (BBB) is by invitation only and is subject to approval or disapproval by the Bureau’s Board of Directors or the Executive Committee. Any applicant receiving a majority vote shall be elected to membership and shall upon payment of the membership dues, be a member of this corporation. To qualify and maintain membership in the BBB a member must:
Be in business in the bureau’s service area for not less than one year, or such longer period of time as necessary to evaluate an applicant’s record, unless: a). The Principals preciously operated a firm with a satisfactory record in this or another Bureau’s service area; or b). The firm is a branch of an existing member or company that has met these standards.
Sign a Membership Application and pay the appropriate dues and fees as set by the BBB.
Supply background information about the company, its principals or other information deemed essential to the Bureau’s responsibility to provide inquirers with factual reports that bear on the reliability of the business.
Fulfill all licensing and bonding requirements of applicable city, county, state and federal agencies and authorities, provide license numbers upon application for BBB membership and provide periodic updates on request of the Bureau.
Promptly respond to any and all complaints forwarded by the Bureau, and make good faith efforts to resolve all such complaints in accordance with generally accepted good business practices.
Be free from an unsatisfactory report at the BBB in whose service area the company is headquartered.
Agree to, for unresolved complaints, (a) binding arbitration under BBB Rules of Arbitration (Binding) if the consumer also agrees, or (b) non-binding informal dispute settlement (IDS), or © pre-commitment to a dispute settlement process through a provider other than the Bureau, and which the Bureau determines substantially complies with Bureau consumer dispute resolution criteria.
Comply with any decisions rendered through the Bureau’s or an alternative provider’s binding arbitration program, or make a good faith determination as to whether to adhere to any informal dispute settlement decisions.
Cooperate with the Bureau in efforts to eliminate the underlying causes of patterns of customer complaints that the Bureau may call to the company’s attention.
Cooperate with the Bureau’s activities and efforts to promote voluntary self-regulation within the business’s industry.
Adhere to established Better Business Bureau standards of advertising and selling, including the Code of Online Business Practices for online businesses that apply for the BBBOnLine Reliability logo, and cooperate with the Bureau in matters relating thereto.
Be free from any governmental action concerning the marketplace and its customers that demonstrates a significant failure of the company to support the principles and purposes of the Better Business Bureau. A membership must be suspended by the BBB’s board when an action is filed if the allegations suggest such a failure.
Refrain from using the name or logo of the Better Business Bureau for commercial, sales, or advertising purposes in any manner not specifically authorized in writing by the BBB.
Support the principles and purposes of the Better Business Bureau and not engage in any activity that reflects unfavorably on the Bureau and its members.